Terms and Conditions

Please add 10% GST to all prices quoted.

Pricing quoted is firm for 7 days from date of quotation.

No charge on the basis of you supplying your design in PDF Vector format with all fonts changed to curves showing exact design layout, colours and sizing. Should you not be able to supply in this required format, additional artwork charges will apply and shall be quoted upon discussing your requirements.

Cancellation of confirmed orders
Should you confirm an order and then cancel, you will be invoiced for the artwork/setup charges we have incurred to date. Depending on how far the order has been processed, you may also incur charges for any materials/labour used to that point in time and/or any restocking fees of products ordered particularly for your order.

We do not accept returns or exchange products if you have incorrectly ordered or selected incorrect size/colour or have signed off and approved incorrect decoration designs.

Returns are accepted for any defective products. Please notify us within two working days of receipt of the product advising details of the defect and we will provide you with authority to return the product. Upon authority to return the product to our physical address within 7 days of receipt, the product must be in a condition matching they were shipped in the same packaging with tags attached if applicable. We will reimburse you for regular postage costs if product found to be defective and we shall either send you a replacement or provide you with full refund. Returned garments cannot be returned if they have been washed and cared for incorrectly therefore please check care instructions on garment label.

We do not carry sample merchandise and order in stock from the manufacturers as required to keep our prices to a minimum. In regards to garment sizing, please request sizing guides. If you would like to view a sample this can be arranged for a small cost including shipment which shall be invoiced to yourselves.

Garment bulk fit outs of 25 plus employees, Promo Factory are happy to arrange for a sizing set to allow your employees to try on sizes. We will require full payment of these to cover the cost of the items. Upon completion of fit out, any garments you do not wish to keep or use in an order may be returned within 5 working days of supply in exactly the same condition and in the correct original packaging to obtain a credit less 20% re-stocking fee and less relevant freight charges applicable to order in and return the items or garments to the manufacturer.
Garments cannot be returned after being decorated if the sizing is not correct as ordered. We do encourage all customers to carefully check the size guide for each garment prior to placing an order.

Full payment is required with confirmed order for the first 3 orders. Each order must have a minimum invoice value of $1000 (excluding GST, excluding delivery, excluding artwork/setup charges). Thereafter, you may request a 30 day from end of month trading account application form. Payment is accepted via EFT and bank details shall be provided on the confirmation of your order.

Minimum Invoice Value
A minimum invoice value of $1000 (excluding GST and excluding freight, excluding artwork/setup charges) is required for any individual order.

Freight Charges
Please advise your delivery address and we shall include the delivery charges on your quotation. We can deliver to multiple locations if required, please discuss the details with your Promo Factory representative and pricing shall be provided for this service.