Shipping & Delivery

Please advise your delivery address and we shall include the delivery charges on your quotation.

We can deliver to multiple locations if required, please discuss the details with your Promo Factory representative and pricing shall be provided for this service.

Returns
We do not accept returns or exchange products if you have incorrectly ordered or selected incorrect size/colour or have signed off and approved incorrect decoration designs.

Returns are accepted for any defective products. Please notify us within two working days of receipt of the product advising details of the defect and we will provide you with authority to return the product. Upon authority to return the product to our physical address within 7 days of receipt, the product must be in a condition matching they were shipped in the same packaging with tags attached if applicable. We will reimburse you for regular postage costs if product found to be defective and we shall either send you a replacement or provide you with full refund. Returned garments cannot be returned if they have been washed and cared for incorrectly therefore please check care instructions on garment label.